Refund policy
Refund & Return Policy
At Nayfa, each order is prepared with care. Due to the handmade and fragranced nature of our products, all sales are considered final unless an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at info@nayfascent.com with your order number and clear photos of the issue.
Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund depending on the situation.
Returns
We do not accept returns for products that have been opened, used, lit, or handled after delivery.
We also do not accept returns due to change of mind, scent preference, or minor variations that may occur as part of small-batch handmade production.
Exchanges
We only offer exchanges in cases where an item arrives damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be issued via the original payment method or an agreed alternative method within 5–10 business days after approval.
Shipping fees are non-refundable, unless the issue is due to an error on our side or a damaged, defective, or incorrect item.
Delivery & Responsibility
We deliver across Senegal. Once the order has been received by the customer, responsibility for the product is transferred. We are not responsible for any damage that occurs after delivery.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, we do not accept returns on:
- opened or used candles, diffusers, or home fragrance products
- items damaged after delivery
- sale items
- gift cards
- personalized or custom-made items, where applicable
Contact
For any questions regarding your order, returns, or refunds, please contact us at info@nayfascent.com. We aim to respond within 24–48 hours on business days.